Refund policy
Verbelle Refund, Cancellation, Return, and Reship Policy
Reship Policy
If your Verbelle product arrives damaged or defective, we offer a 30-day reship policy with no hassle. To qualify for a reshipment, please provide photo proof of the damaged or defective item within 30 days of receipt. The photo must be taken in good lighting and be of high quality, clearly showing the defect or damage. Once we verify the issue, we will promptly send you a replacement.
Refund Policy
We offer a 30-day refund policy if there is an issue with the item or with the shipping. If your Verbelle product has a defect or was damaged during shipping, you can request a refund within 30 days of your purchase. Please contact us at Verbelleshop@outlook.com to initiate the refund process. Depending on your preference, we will either refund your purchase amount or offer a reshipment of the product.
Return Policy
Please note that we do not accept returns. However, we offer flexible refund and reship options to ensure your satisfaction. If you encounter any issues with your product, please contact us to discuss the best solution for your situation.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14-Day Cooling Off Period
1. No Returns Accepted
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once an order has been delivered. Please review your order carefully before completing your purchase.
2. EU Right of Withdrawal Exception
As per Article 16(e) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery. Since our products come into direct contact with the face and body, they are considered hygiene-sensitive items and cannot be returned once opened.
3. Refunds for Defective or Incorrect Items Only
We only offer refunds if:
- You receive a defective product (e.g., damaged upon arrival)
- You receive the wrong item due to an error on our part
To request a refund for a defective or incorrect item, please contact us at shopaora@outlook.com within 48 hours of delivery with:
- Your order number
- A photo showing the issue
If approved, we will issue a refund to your original payment method within 5–10 business days.
4. Order Cancellations
Once an order is placed, it cannot be canceled or modified, as we process and ship orders quickly.
By placing an order with us, you acknowledge and agree to this No-Return Policy.
Subscriptions ("Subscribe & Save")
By selecting Subscribe & Save at checkout, you agree to receive recurring shipments at a discounted price. Subscription orders renew automatically on the schedule you select until modified or canceled.
We send order confirmations and renewal notifications to the email address provided at checkout.
Managing Your Subscription
You may request the following changes at any time before your next renewal date by contacting us at verbelleshop@outlook.com:
- Pause or skip a shipment
- Change your delivery frequency
- Update your next order date
We are happy to assist.
Minimum Billing Term
The discounted subscription pricing is offered with the expectation of at least two billing cycles.
If you request cancellation before the second charge is processed, we may apply an Early Termination Adjustment equal to the difference between the discounted subscription price you paid and the regular one-time price of the product(s) already delivered. This adjustment is applied only once and no future subscription charges will occur.
Subscription Refunds
Subscription orders that are delivered correctly and without defect are not eligible for refund once shipped. If there is damage, defect, or an issue with your order, please contact us within 30 days and we will review and assist.
Billing Questions or Disputes
If you have any questions about your subscription or billing, please contact us first at verbelleshop@outlook.com so we can resolve the issue quickly.
Refund/Resend Policy
We will notify you once we've inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at verbelleshop@outlook.com.
To be eligible for a refund your item must have been damaged upon arrival or must not have arrived at the designated address. For damaged items, you must provide pictures of the damaged item in clear lighting with the defect clearly showing, as well as a copy of your receipt.
Returns
We do not accept returns — only refunds and resends if the criteria are met.
For any inquiries or to initiate a refund or reship request, please contact us at verbelleshop@outlook.com. We are here to help and ensure you have the best experience with your Verbelle products.